Refund Policy

Before purchasing a Galactecho subscription, businesses may request a free demo to understand the platform, available features, and business workflows.

We encourage customers to review the relevant Galactecho features before subscribing, including Point of Sale, inventory management, multi-store management, customer management, reports and analytics, and supported FBR integrated billing features.

Galactecho services may be provided through subscription plans based on business requirements, enabled features, branches, users, and other selected configurations.

• Subscription charges apply according to the selected plan and billing period.
• Charges begin when the relevant subscription or service is activated.
• Customers are responsible for reviewing the selected plan before completing payment.
• Any custom development, special configuration, or separately agreed service may have its own payment terms.

Refund requests are reviewed individually. A refund may be considered in circumstances such as:

• Duplicate Payment: You were charged more than once for the same Galactecho subscription or service.
• Technical Failure: A paid Galactecho service was not usable because of a confirmed issue on our side and the issue could not be resolved within a reasonable period.
• Early Cancellation: A newly activated subscription is cancelled within seven (7) days of initial activation, provided the Service has not been substantially used, configured, or customized.

Approval of a refund depends on the circumstances of the request and may require verification of account, payment, and service usage information.

Refunds will generally not be provided in the following situations:

• Change of mind after the Service has been actively used beyond the applicable grace period.
• Cancellation during an active paid billing period where the Service remains available until the end of that period.
• Failure to cancel a subscription before an applicable renewal.
• Issues caused by the customer's internet connection, hardware, local environment, or unsupported third-party systems.
• Issues caused solely by external services or integrations outside Galactecho's reasonable control.
• Custom development, configuration, migration, onboarding, or setup work that has already been delivered.
• Account suspension or termination resulting from misuse, unauthorized activity, or violation of our Terms & Conditions.

To request a refund, contact the Galactecho team through the official contact options available on our website.

Your request should include:

• Your business or account name.
• The subscription or service involved.
• Relevant payment information.
• The reason for requesting the refund.
• Any supporting information that may help us review the request.

We aim to review valid refund requests within a reasonable timeframe. In most cases, a response may be provided within 7 to 10 business days after the required information has been received.

If a refund is approved, we will normally attempt to process it using the original payment method where reasonably possible, unless another method is agreed.

Processing time may depend on the bank, payment provider, or payment method involved. Approved refunds may take approximately 10 to 15 business days to appear after processing.

Customers may request cancellation of their Galactecho subscription through the official support or contact channels.

After cancellation:

• Access may continue until the end of the current paid billing period.
• Partial refunds for an already active billing period are generally not provided unless the request qualifies under the refund conditions described above.
• Future renewal charges will stop once cancellation is properly processed, where applicable.

Handling and retention of account and business data after cancellation is governed by our Privacy Policy.

Some customers may request custom development, integrations, setup, configuration, migration, training, or other additional services.

Fees for work that has already been started or delivered are generally non-refundable unless otherwise agreed in writing before the work begins.

Galactecho may update this Refund Policy when subscription plans, pricing, services, payment processes, or business practices change. Updated versions will be published on this page. Continued use of Galactecho after an updated policy becomes effective will be subject to the revised policy.

If you have a question about a payment, subscription, cancellation, or refund request, please contact the Galactecho team through the official contact options available on galactecho.com.