Privacy Policy

We collect information that is necessary to provide, operate, secure, and improve Galactecho.

Account and Business Information

This may include your business name, account holder information, contact details, business type, branch information, and other details provided when requesting a demo, creating an account, or configuring Galactecho.

Business and Operational Data

When you use Galactecho, the platform may process business data such as:

• Sales and transaction records.
• Products and inventory information.
• IMEI and serial number records for serialized products.
• Purchase and vendor information.
• Customer records and purchase history.
• Branch and multi-store information.
• User and employee account information.
• Collections, payables, expenses, and payment records.
• Returns and related transaction history.
• Reports and analytics generated from business activity.

Technical and Usage Information

We may collect technical information such as browser type, device information, IP address, system logs, access times, error data, and usage information when necessary for security, troubleshooting, performance, and service improvement.

We may use information processed through Galactecho to:

• Provide and operate the Galactecho platform.
• Authenticate users and manage account access.
• Manage branches, users, roles, and business permissions.
• Process Point of Sale and inventory workflows.
• Maintain customer, vendor, purchase, and payment records.
• Generate reports and business analytics.
• Provide enabled FBR digital invoicing functionality.
• Manage subscriptions and account services.
• Respond to support and service requests.
• Monitor reliability, security, and platform performance.
• Improve Galactecho features and user experience.
• Send important account, security, service, or operational communications.

Businesses using Galactecho may enter and manage information relating to their customers, employees, suppliers, products, transactions, and other business operations.

The business using Galactecho remains responsible for ensuring that personal and business information entered into the platform is collected, used, and maintained lawfully.

Galactecho processes this information to provide the features and services requested by the business account.

Galactecho is designed as a cloud-based business management platform. We use reasonable technical and administrative safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Controlled account and role-based access.
• Secure authentication and account management practices.
• Infrastructure monitoring and operational safeguards.
• Backup and recovery procedures where applicable.
• Access controls for business and branch information.

No electronic storage, cloud platform, or internet transmission method can guarantee absolute security. Customers are also responsible for protecting their account credentials and controlling access granted to their users.

Galactecho does not sell customer business data or personal information to third parties.

Information may be shared only where reasonably necessary for providing the Service, including:

• With service providers that support hosting, infrastructure, security, communications, or technical operations.
• With supported third-party integrations that a customer chooses to enable.
• With regulatory platforms where an enabled feature requires digital invoicing or compliance-related communication.
• Where disclosure is required by applicable law, legal process, or lawful government request.
• Where reasonably necessary to protect Galactecho, our customers, users, systems, or legal rights.

Third-party services may operate under their own privacy policies, terms, security practices, and data-processing requirements.

Where a business enables Galactecho's supported FBR digital invoicing functionality or another regulatory integration, relevant transaction or invoice information may be transmitted to the applicable authority as required for the enabled service. The business remains responsible for ensuring that its registration, tax information, invoices, and regulatory information are accurate.

Galactecho may support different account roles such as Super Admin, Branch Manager, Salesman, Accountant, and other authorized users.

Business administrators are responsible for assigning appropriate permissions, protecting account credentials, and removing user access when access is no longer required.

Users should immediately report suspected unauthorized account access through the official Galactecho support or contact channels.

The Galactecho website may use cookies or similar technologies to operate website functionality, remember preferences, understand website usage, improve performance, and maintain security.

Browser settings can generally be used to control or disable cookies. Disabling certain cookies may affect some website functionality.

We may retain account, business, transaction, and related information for as long as reasonably necessary to provide Galactecho services, maintain business records, resolve disputes, protect system security, comply with legal obligations, and enforce agreements.

The period for which information is retained may vary depending on the type of information, account status, applicable law, regulatory requirements, and legitimate business needs.

Depending on the nature of your account, applicable law, and the information involved, you may request assistance regarding access, correction, export, or deletion of information associated with your Galactecho account.

Certain information may need to be retained where required for legal, regulatory, security, accounting, dispute-resolution, or legitimate business purposes.

Galactecho may provide or support integrations with third-party platforms or services. When a customer chooses to use an external service, information required for that integration may be processed by the third party according to its own terms and privacy practices. Galactecho is not responsible for the independent privacy practices of third-party providers.

Galactecho is a business management platform and is not intended for use by children. We do not knowingly provide business accounts to individuals who are not legally capable of entering into the applicable service agreement. If information relating to a child is submitted unlawfully, please contact us through our official support channels.

Cloud infrastructure and technical service providers may process or store information in locations different from the customer's business location. Where applicable, Galactecho takes reasonable steps to use service providers and safeguards appropriate for the processing involved.

We may update this Privacy Policy when Galactecho features, business practices, integrations, security processes, or applicable legal requirements change. Updated versions will be published on this page. Continued use of Galactecho after an updated policy becomes effective indicates acceptance of the revised policy where permitted by applicable law.

If you have questions about this Privacy Policy, your Galactecho account, or the handling of information associated with the Service, please contact us through the official contact options available on galactecho.com.